Complaints

We obviously regret any complaints, but also see them as an opportunity to improve our services. We are dedicated to ensure a smooth and rapid handling of your complaint. To help us do so, please take account of the following:

  • For all complaints, please contact your Sales Manager.
  • The complaint should be reported within 48 hours of delivery, but as soon as the complaint is identified.
  • The complaint should be reported with as much evidence as possible (e.g. photographs) along with the required information (delivery run number, delivery date, customer name).
  • A re-analysis can only be conducted using a sample from the delivery.

We use functional, analytical and marketing cookies to guarantee the proper functioning of our website and to increase its user-friendliness. By clicking on ‘continue’, you agree to the placement of cookies.