Friday 12 March 2021Meet the Duynie Team - Tracey
Here at Duynie, our sales team isn’t just about doing deals, it’s also about delivering the goods. Tracey Morton, Sales Planner, focuses on getting the right product to the right place at the right time. Here she tells us what it takes to join the dots between Duynie and our customers.
Let’s go back to the beginning – where did it all start for you?
My first ever job after leaving school was for an agricultural merchant, but I moved on from that and worked in logistics until 2011. I didn’t think that after 30 years I’d be back in the feed industry, but in 2012 I started working for James & Sons, which joined forces with Duynie in 2014. It was just a matter of being in the right place at the right time.
As a Sales Planner, what do you get up to every day?
As a main support for Duynie’s sales function, I’m the bridge that connects sales with logistics and operations. Basically, I organise the delivery of co-products to our customers to meet their requested feeding frequencies. Which isn’t quite as simple as it sounds.
Every day, I liaise with the logistics team to find out exactly how much of each product is available. This lets me plan which customer the products go out to. I have to try and meet everyone’s feeding frequencies to ensure they never run out of feed. This is achieved I’d say 99% of the time, but as we’re led by the breweries and other manufacturers, it can be very tricky at times. It’s really important that I have the trust of the customers so we can work together if product versus demand becomes an issue.
As production levels change sometimes on a daily basis, constant customer liaison is a must in my role. It’s vital to keep farmers informed at all times – a delivery running one day over can make a massive difference to them. By staying in touch, I can help them adjust the amount they’re feeding until their next load arrives.
I’m also involved in our blend site at Long Buckby, overseeing the raw materials that we need to make the blends. This means speaking to suppliers, negotiating the best possible prices then ordering co-products as and when they’re needed.
A lot of admin backs all of this up. Details of everything I do are kept up to date on our system and the correct information is passed to the transport department.
What do like the most about your job?
The fact that no two days are the same, there’s always a challenge and always something new to learn. I love talking to the farmers and feeling they trust that I’ll do my best for them.
Since starting this role I’ve learned so much. I describe what we do as a ‘hidden industry’ as people aren’t aware that the final product of their fruit juice, oven chips or favourite beer ends up as animal feed. I previously had no knowledge regarding rations, diets and the general workings of livestock farming. I’ve visited a couple of farms during my time at Duynie and found it fascinating. The complexity of farming and the science behind it is amazing.
And what are the tricky bits?
As we’re working with co-products, the supply never exactly meets the demand, which sometimes makes things complicated.
Tell us about an achievement at work that’s made you proud…
When the company office re-located to Yorkshire, I travelled there and stayed during the week, then came back home for the weekends. It was only meant to be a temporary arrangement but I did it for four years, with help and support from my work colleagues and management. My decision to stick with it paid off, as I’ve been working from home for the last two years – and many more to come, I hope!
What happens when you get away from your desk?
Home for me is Thrapston –a small market town in Northamptonshire. I feel very lucky to live here as I’m surrounded by countryside and lakes, which is one reason for my love of walking. As well as enjoying the local area, I’ve also walked in Yorkshire, Scotland, Derbyshire, Poland and France. They’re all beautiful, but Scotland is my favourite.